We all need others to do what we want sometimes: give me the job; sign off on the deal; lend me a fiver; do it my way. We present our case formally or informally, with an audience of one or many. It can be high-stakes and it can be daunting. The great news is that there are no mysteries to giving a persuasive presentation. You don't need to (...)

Communication is rampant and fragmented across our noisy 21st century business world. The quality of our listening depends on concentration, motivation and making meaning. Listening is neither a mystery nor easy to do consistently well (...)