On Listening

Communication is rampant and fragmented across our noisy 21st century business world. The quality of our listening depends on concentration, motivation and making meaning. Listening is neither a mystery nor easy to do consistently well (...)

The Compelling Presentation

We all need others to do what we want sometimes: give me the job; sign off on the deal; lend me a fiver; do it my way. We present our case formally or informally, with an audience of one or many. It can be high-stakes and it can be daunting. The great news is that there are no mysteries to giving a persuasive presentation. You don't need to (...)